Every engagement, grievance, and commitment — on the record and easy to find.
Lynx gives community relations teams one structured record of who they met, what was raised, what was promised, and what happened next — so the history of each relationship stays with the operation and is ready when someone asks.
Community relations is the work. The record should keep pace with it.
A single meeting can produce a comment or concern, a commitment, a follow-up, and a string of correspondence. Keeping those connected is what makes the record useful later.
Teams rotate, contractors change, and sites move between owners. The history of each relationship should stay with the operation, not with an individual.
When a community, partner, lender, or regulator asks what was raised and what was done about it, the answer should be available instantly.
Every engagement stays connected to what came out of it.
Lynx links the interaction to the issues raised, the obligations created, and the follow-through — so the full story of a relationship is one record, not a reconstruction.
One place for every community and stakeholder interaction.
Meetings, site visits, calls, and open houses are logged against the asset and location they relate to, using the categories and fields your engagement framework already uses.
Engagement event log
A central record of every community and stakeholder interaction, with date, location, asset, category, and outcome.
Configurable categories & custom fields
An organization-defined taxonomy and dynamic form fields, so event records match each site’s engagement framework rather than a generic template.
Map view, linked events, tags & attachments
Geospatial and relational context for every engagement record, with minutes, sign-in sheets, and supporting documents attached directly.
Event scheduler
Plan and track recurring and upcoming engagement activities, so the program calendar and the record live side by side.
Threaded comments
Internal, taggable discussion on each engagement record keeps team coordination attached to the record it concerns.
Each engagement record keeps its tags, linked events, location, commitments, topics, correspondence, and follow-up actions on one screen — including reporting-framework tags such as GRI and ICMM.
Know who you’re talking to, and what matters to them.
Contacts, the topics they raise, and the formal communications exchanged with them are held together, so context carries from one conversation to the next.
Stakeholder & contact database
Centralized internal and external contact records with level of interest, level of influence, and engagement history — grouped and searchable.
Topic tagging
Discussion topics raised in engagements are tagged, supporting trend and sentiment analysis across the stakeholder base.
Correspondence log
Formal communications are tracked per engagement — subject, sender, recipient, and CC — with email integration for automatic capture.
What was raised, what was promised, and what was done.
Grievances, feedback, and commitments are logged against the engagement that produced them, with owners, status, and due dates — so follow-through is visible, not assumed.
Grievance, commitment & materiality tracking
Structured logging of grievances, commitments, and materiality items tied to each engagement, supporting standard community grievance mechanism practice.
External comments log
Community feedback is captured with a follow-up status — required, ongoing, assigned, or completed — so nothing goes unanswered.
Commitments & deliverables tracking
Commitments from permits and community agreements are logged with sub-deliverables, due dates, and status.
AI-assisted commitment extraction
Candidate commitments are identified automatically from uploaded permits and documents, then reviewed by your team before they’re logged.
The commitment registry tracks obligations from community agreements, permits, and voluntary commitments, with overdue items flagged at a glance.
Clear, open channels in both directions.
Community investment is tracked from request to payment, and branded public portals give community members a direct way to submit requests, comments, and grievances.
Social & community investment tracking
Donations, sponsorships, and community investment spend are logged with approval status and an accounts-payable workflow.
Public investment & grant submission portal
A branded public-facing form for community members or vendors to submit funding requests, with a built-in review workflow.
Public community portal
A branded, configurable public page where community members can submit comments and grievances anonymously.
Captured in the field, reviewed before it counts.
Records are logged where engagement happens, signed off before they become part of the record, and searchable in plain language.
Offline field capture
Engagement events are logged on mobile without connectivity and sync once the device reconnects — useful for remote communities and site visits.
Engagement review & sign-off workflow
A formal approval step on engagement records provides quality and audit control.
Ruby AI engagement assistant & auto-summaries
Ruby, Lynx’s AI layer, answers natural-language questions over your engagement data and generates summaries of engagement activity.
Dashboards put engagement activity at a glance, starting with events by status across the program.
See your engagement program as one connected record.
Talk to Lynx about your sites, your communities, and what a single system for engagement, grievances, and commitments would look like.