Event Actions

Overview 

Event actions are follow-up actions associated with events. Actions can represent tasks, preventative actions, or corrective actions. Each action follows a defined workflow that includes approval, completion, and verification stages. 

 

Adding an Event Action 

To add a new event action: 

  1. Navigate to the Event Details page. 

  1. Select Add Action

 

Action Stages and Statuses 

After an action is created, it progresses through the following stages and statuses: 

  1. Approval Stage 

  • Initial status: Pending Approval 

  • The action remains in this status until it is approved. 

  1. Approved Stage 

  • Once approved, the action status becomes: 

  • Approved, or 

  • Overdue (if the due date has passed) 

  1. Completion Stage 

  • When the action is completed, the status changes to Pending Verification

  1. Verification Stage 

  • After verification is completed, the action status changes to Closed

 

Action Stage Assignments and Permissions 

  • Organization Administrators and Event Administrators always have access to all action stages. 

  • Organization Administrators, Event Administrators, and Event Editors can be assigned to the approval and verification stages. 

  • Stage assignments can be configured: 

  • Ad hoc on the Action Details page, or 

  • In Settings → Events by Organization Administrators or Event Administrators. 

 

Action Notifications 

Action notifications can be configured in Settings → Events

  • Only System Administrators and Event Administrators can configure action notifications. 

 

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Contact and Contact Group Management 

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The Event Lifecycle (Statuses and Review)